How do I place an order?
Browse our categories for ideas, then search and order the exact item on our storefront, or call a specialist at 800-520-1691. We are happy to work with you by phone or email, whichever you prefer.
Is there a minimum order?
Our minimum order is $250 net. Quantities vary by product, so call us with your budget and we will find something that fits.
What artwork format do you need?
Vector artwork reproduces best: Adobe Illustrator (.AI or .EPS) at 300 dpi or higher for spot colours, or a high resolution .PDF or Photoshop .PSD for photos and full colour work.
In Illustrator, please convert all type to outlines and include any placed EPS or TIF files.
Business cards, letterheads, faxes and laser prints cannot be used. Logos embedded in the body of an email cannot be used either, they must be sent as an attachment.
What if I do not have artwork in the right format?
Do not worry. Our artists can clean up or redraw most artwork for $95 per logo. Send us whatever you have, even a sketch or an idea with text, and we will quote it.
How do I send large files?
Email attachments must be under 4 MB. For anything larger please use our file drop box and include your contact name, phone number, company and order or request number.
How long does production take?
Standard production runs about 7 to 10 business days after you approve the proof, plus shipping. Rush options are available on many items. Delivery dates from the factory are estimates, and delays in approving your proof can push the ship date.
What are setup and running charges?
A setup charge covers preparing the art, film and screen or print pad for each colour and imprint location. It is the same whether you order 20 pieces or 20,000.
Item pricing normally includes a single colour imprint in one location. A running charge applies per additional colour, per additional imprint location, per piece.
Can I cancel or change an order?
Once you approve the artwork your order goes into production and cannot be cancelled. There are no refunds after an order is printed, since every item is customised for you.
How does payment work?
Orders are prepaid in full by check or credit card. We do not offer Net 30 terms. Returned checks are subject to a $50 fee.
Do you charge sales tax?
We are required to collect applicable sales tax for Rhode Island. Out of state orders may not require sales tax. If your organisation is tax exempt, send us your resale certificate and we will apply it to your order.
Do you ship nationwide?
Yes. We have manufacturing facilities across the country and ship anywhere in the United States. We can also drop ship to multiple locations for events and conferences.
Still have questions?
Our product specialists are happy to help you find the right item and quantity.
Contact Us